frequently asked questions
If you have any issues or questions, don’t hesitate to get in touch with us at info@isometricanimation.us
How do I get started?
Once you know which style you’d like to start with, select the video length under the package and click the “Add To Cart” button. You will then be directed to our payment processing page to use PayPal, Visa, Mastercard, or American Express.
When your payment is made, you will be directed to a page to download the project questionnaire that includes required information about your Script, Storyboard, Voiceover & Final Animation.
Once you finished the questionnaire you’ve to email it back to us at info@isometricanimation.us
After submitting all required information, one of our project managers will be in touch with you and guide you through the whole process.
If you have any issues or questions, don’t hesitate to get in touch with us at info@isometricanimation.us
What is the process?
Once you’ve placed your order and completed our questionnaire, we’ll move through the script, voice-over, Storyboard, and final animation in an average period of 2 or 5 weeks. We’ll assign a project manager to your video to guide you through the process (depending on the package).
Is it limited to one video per customer?
No, you can order as many as you like. You can also combine multiple orders to get a longer video, so if you order 4 X 30-second packages, you may produce 1 X 120-second video or 4 x 30-second videos, for example. Just let us know in the questionnaire.
What if I don't like the results?
Once we deliver your first video preview, you will be able to make 2 rounds of animation changes free of charge. If after that you are still unhappy, we will definitely find a solution.
How much can content fit in 30 Seconds video?
A 30-second script is 75 words, so we can usually fit the following sections: Problem Definition, Solution, Call To Action. But don’t worry; if you want to make your video longer during production, we can expand the length and budget with your approval.
I Want to talk to the team first before I get started. Is that possible?
Of course! Email info@isometricanimation.us, and we will answer any questions you may have.
I've purchased my package, but I couldn't find the project questionnaire page. Where is it?
Normally when your payment is made, you will be automatically directed to a page to fill out and submit the project questionnaire.
If you still have a problem you can follow the following link to submit your project questionnaire https://isometricanimation.us/questionnaire
If you have any issue with your order please contact us at info@isometricanimation.us